Privacy policy

Who is responsible

When we set up an inquiry system for a business, that business is the controller of its customers’ inquiries, and we process them on its behalf under a written agreement. This page covers only this website and your contact with us.

What we keep and why

Replying to your inquiry

When you write to us through the form, by e-mail or on WhatsApp, or when you call us, we keep your name, your phone number or e-mail address and whatever you write. Legal basis: steps taken at your request before a contract (GDPR Article 6(1)(b)).

Invoicing, if you become a client

We keep the contract and the invoicing details, because tax law requires it. Legal basis: a legal obligation, Article 6(1)(c).

Visit analytics

We count how many people read each page and how many tap the phone number or WhatsApp, with Umami, without cookies and without storing anything that identifies you. Legal basis: legitimate interest, Article 6(1)(f). Our interest is knowing which pages are useful. The effect on you is minimal, because we do not follow you to other sites and build no profile of you. You can object, as set out below.

Operation and security

Cloudflare, which hosts the site, processes your IP address to deliver the pages and to protect the service from attacks. Legal basis: legitimate interest, Article 6(1)(f).

Who else sees it

Cloudflare

Hosts the site and stores what you send through the form, in a database in the European Union. Cloudflare is a US company: where data reaches the United States, it relies on the EU-US Data Privacy Framework and the standard contractual clauses of Implementing Decision (EU) 2021/914. The form stops automated spam with a hidden field, so no other service checks your message.

Umami

Counts visits without cookies and without storing anything that identifies you.

Accountant

Our accountant, only for invoicing those who become clients.

WhatsApp

If you write to us on WhatsApp, the message passes through WhatsApp (Meta), which is an independent controller for its own app, under its own terms.

There are no other recipients, except a public authority that requests data under the law. We do not sell anyone’s data.

How long we keep it

Your rights

Access

To learn which of your details we hold and to get a copy (Article 15).

Rectification

To have us correct anything wrong or incomplete (Article 16).

Erasure

To have us delete your details, except what we must keep for tax purposes (Article 17).

Restriction

To have us stop using them for a time, for example while we check an error you pointed out (Article 18).

Portability

To receive the details you gave us in a file a computer can read (Article 20).

Objection

To object to the visit analytics, which rest on our legitimate interest (Article 21).

Call us or send us a WhatsApp message on +30 694 686 1466. We reply within one month, as Article 12 of the GDPR requires.

Complaints

If you believe the processing of your details breaks the law, you have the right to complain to the Hellenic Data Protection Authority (dpa.gr), Kifisias 1–3, 115 23 Athens.

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