How the assistant handles three inquiries
Three examples with test data, as you’d see them on your screen: a reply approved as it is, one you edit, and one the assistant leaves to you.
A buyer from London, at 23:14
WhatsApp · M. R., London
Thursday 1 October 2026
23:14 · M. R.
Hi, is the penthouse at Fairway Residence still available? We are in Athens from 12 to 14 October and could view it. Budget around 3M.
Friday 2 October 2026
08:06 · offplanathens.com
Thank you for writing. The penthouse at Fairway Residence in Glyfada is still available. Delivery is scheduled for the third quarter of 2026 and the price starts at €3.0M. A viewing on 12, 13 or 14 October is possible; which day suits you? Golden Visa eligibility is confirmed for this residence.
08:40 · M. R.
Tuesday the 13th at 11 works for us.
Inquiry · WhatsApp · English
M. R., London
Hi, is the penthouse at Fairway Residence still available? We are in Athens from 12 to 14 October and could view it. Budget around 3M.
Approved facts used
- Residence
- Fairway Residence, Glyfada
- Type
- maisonettes and penthouse
- Delivery
- Q3 2026
- Price
- from €3,000,000
- Golden Visa
- confirmed per residence
Summary for you asks whether the penthouse is still available and wants a viewing between 12 and 14 October
Draft reply, in English
Thank you for writing. The penthouse at Fairway Residence in Glyfada is still available. Delivery is scheduled for the third quarter of 2026 and the price starts at €3.0M. A viewing on 12, 13 or 14 October is possible; which day suits you? Golden Visa eligibility is confirmed for this residence.
Approved 08:05 · sent 08:06 · viewing Tuesday 13 October 2026, 11:00
Logged
At 23:14 the message goes into the assistant’s record, with the residence, the language and the time.
Draft reply
At 23:15 the assistant drafts a reply in English, from the residence’s approved facts only, with a summary for you: asks whether the penthouse is still available and wants a viewing between 12 and 14 October.
Approval
At 08:05 you read the draft and tap “Approve and send”.
Sent
At 08:06 the reply goes to the buyer’s WhatsApp.
The buyer replies
At 08:40 the buyer writes that Tuesday 13 October 2026 at 11:00 suits them.
Viewing logged
The assistant writes the viewing date into the record, next to the inquiry.
A family from Hamburg, for October
E-mail · J. K., Hamburg
Friday 2 October 2026
16:42 · J. K.
Guten Tag, wir kommen am 18. Oktober mit zwei Kindern (4 und 7 Jahre). Gibt es ein Familienzimmer mit Meerblick, und bieten Sie einen Transfer vom Flughafen an?
17:12 · Test hotel
Guten Tag, vielen Dank für Ihre Nachricht. Ja, wir haben ein Familienzimmer mit Meerblick, 38 m² groß, und Kinder unter 6 Jahren übernachten bei uns kostenlos. Einen Transfer vom Flughafen können wir am 18. Oktober leider nicht anbieten; gern schicken wir Ihnen die Nummer eines Taxiunternehmens, das Sie am Flughafen abholt.
Inquiry · e-mail · German
J. K., Hamburg
Guten Tag, wir kommen am 18. Oktober mit zwei Kindern (4 und 7 Jahre). Gibt es ein Familienzimmer mit Meerblick, und bieten Sie einen Transfer vom Flughafen an?
Approved facts used
- Family room
- 38 m², sea view
- Airport transfer
- €55 each way
- Children under 6
- stay free
Summary for you a family with two children, aged 4 and 7, arrives on 18 October; asks for a family room with a sea view and an airport transfer
Reply with your edit, in German
Guten Tag, vielen Dank für Ihre Nachricht. Ja, wir haben ein Familienzimmer mit Meerblick, 38 m² groß, und Kinder unter 6 Jahren übernachten bei uns kostenlos. Einen Transfer vom Flughafen können wir am 18. Oktober leider nicht anbieten; gern schicken wir Ihnen die Nummer eines Taxiunternehmens, das Sie am Flughafen abholt.
Edited 17:10 · approved and sent 17:12 · edit recorded
Logged
At 16:42 the e-mail goes into the record, with the arrival date, the guests and the language.
Draft reply
At 16:43 the assistant drafts a reply in German from the hotel’s approved facts, with the summary for you in English. It offers the airport transfer.
Edit
At 17:10 you tap “Edit”, because there is no transfer on 18 October. In its place, the reply now offers the number of a taxi company.
Approval and sending
At 17:12 you approve the reply and the e-mail goes out.
Edit recorded
Your edit is recorded, and the assistant won’t offer a transfer for that day again.
A distributor from Dubai asks for a price list
E-mail · A. H., Dubai
Monday 5 October 2026
09:12 · A. H.
We are a distributor in Dubai. Could you send your price list for the 500 ml extra virgin, the minimum order and the lead time to Jebel Ali?
10:20 · Test olive mill
Thank you for writing. The 500 ml extra virgin is sold from one pallet of 1,200 bottles, ex works, with a lead time of three weeks from the order. I will send the distributor price list separately.
Inquiry · e-mail · English
A. H., Dubai
We are a distributor in Dubai. Could you send your price list for the 500 ml extra virgin, the minimum order and the lead time to Jebel Ali?
Approved facts on file
- Bottle
- 500 ml
- Minimum order
- one pallet, 1,200 bottles
- Lead time
- three weeks
- Delivery term
- EXW
Outside the approved facts: distributor prices. Handed to you.
Summary for you a distributor in Dubai asks for the price list of the 500 ml extra virgin, the minimum order and the lead time to Jebel Ali
You replied 10:20 · logged · open: distributor price list
Logged
At 09:12 the e-mail goes into the record, with the country, the product and the language.
Handed to you
There is no approved fact for distributor prices, so the assistant drafts nothing. It hands the inquiry to you with a summary in English.
Your reply
At 10:20 you reply yourself, with the minimum order, the lead time and a note that the price list follows.
Open question logged
The assistant records your reply and the question still open: the distributor price list.
Try it with an inquiry of your own
Send us a real message from one of your customers, and on a short call we’ll show you how the assistant would answer it.