You know from the start what you’ll get, and when
How a project runs from the first call to handover, which AI models we use, where your data goes, and what we won’t take on.
How a project runs
First call
You tell us how things work today and what you’d like to change. If it’s about customer inquiries, bring your last ten: where they came from, who answered and when. The first call is free.
A proposal at a fixed price
Within two working days we send you, in writing, the channels, languages, integrations and acceptance criteria.
A baseline before the change
For an AI assistant, we first measure how long replies take today and how many inquiries go unanswered, so you can see what changed afterwards.
Build
The AI assistant pilot in 5–10 working days, a website in 7–10 working days, a website with an AI assistant in 2–4 weeks. You see the work running before handover.
We’ll need your texts, photos and access to your channels, and your comments in writing, in one round.
A test before go-live
A system that answers is tested on 50 real inquiries and on what can go wrong: a missing fact, a changed fact, a connection that drops.
We’ll need you to approve the knowledge base and the test answers.
Handover
You receive written instructions, videos showing how it works and a walkthrough with us.
60 days of changes
Changes and fixes are included for 60 days after acceptance. After that, monthly care or management if you want it, with a short report every month.
Where your data goes
To read and write text, our systems use Anthropic’s Claude models. Anthropic’s API processes data in the United States or globally, and offers no EU-only option. Going through Microsoft Azure does not keep Claude in the EU either (Anthropic and Microsoft documentation, checked 24 September 2026).
So we send the model only what a reply needs: the message and the facts about your business that the question touches. Names, phone numbers and e-mail addresses are removed before the text leaves, whenever the reply does not need them.
Inquiries are written to your own spreadsheet or CRM. For an inquiry system we process data on your behalf, under a written Article 28 GDPR agreement that names every provider.
If your business needs processing inside the EU only, we build the same system with an OpenAI model on Azure, in the EU Data Zone that Microsoft offers. We write this into the proposal before you sign.
What the assistant does on its own, and what it leaves to you
In the AI assistant pilot, the model drafts replies, and none goes out before you or your staff have checked it.
With a website with an AI assistant, the assistant answers on its own, on the website chat and on one messaging channel, but only from the knowledge base you have approved. Its first message says that it’s an AI, not a person, as Article 50 of Regulation (EU) 2024/1689, the AI Act, requires.
It drafts follow-up messages and proposed viewings, and a person approves them. It writes to your calendar only after the link to your system has been tested. What it does not know, it passes to you.
The systems we connect
Every system we connect has a documented way in: a public API, an app you approve with your own login, or a file it exports. Where there is a cost or an approval step, we say so up front.
Messaging
5 systems
- WhatsApp BusinessCloud API
- ViberBusiness Messages, with a monthly minimum
- TelegramBot API
- ApifonSMS and Viber API, a Greek provider
- TwilioSMS and voice API
E-mail, calendar and files
9 systems
- GmailGmail API, with your own login
- Google CalendarCalendar API, with your own login
- Google SheetsSheets API, with your own login
- Google DriveDrive API, with your own login
- Microsoft OutlookMicrosoft Graph
- Microsoft ExcelMicrosoft Graph
- Microsoft SharePointMicrosoft Graph
- Any other mailboxIMAP
- Cal.comAPI
CRM and bookings
5 systems
- HubSpotCRM API
- PipedriveAPI
- QobrixAPI, on the Professional plan and up
- WebHotelierAn API account per property
- SmoobuAPI and webhooks
Invoicing, payments and ERP
11 systems
- myDATAAADE’s API, with your own key
- Oxygen PelatologioAPI, with your own key
- ElorusAPI on every plan
- WrappAPI and webhooks, on plans with the API
- Viva.comAPI and webhooks
- EverypayAPI and webhooks
- Revolut BusinessAPI, on the Grow plan and up
- StripeAPI
- Bank statementsFile import
- SoftOneWeb Services module, through your dealer
- Epsilon NetAPI module, through your dealer
Greek public registries
6 systems
- GEMI business registryOpen data API, after approval
- VIES VAT checkOpen API
- Diavgeia decisionsOpen data API
- KIMDIS public contractsOpen data API
- Registered property sale pricesYearly files
- ERGANI II work cardAPI announced in September 2026
Shops and delivery
4 systems
- WooCommerceREST API and webhooks
- ShopifyAdmin API
- SkroutzOrders API, with the shop’s token
- ACS CourierAPI, with a contract account
AI models and voice
5 systems
- ClaudeAPI; it writes the reply drafts
- OpenAIAPI, or through Azure in the EU
- GeminiAPI
- Mistral AIAPI, a European company
- ElevenLabsVoice API
Don’t see yours? Send us the name and we’ll tell you whether we can connect it.
Ask us on WhatsAppWhere we use AI in our own work
Code
We write it with Claude Code, Anthropic’s programming tool, and review it before every handover. This site cannot be published if any of its seven automated checks fails.
Copy
The text of this site was written with the help of a language model, from facts we supplied, and we check it before it is published. One of the checks stops publication if it finds a promised result or a certification we do not hold.
Images
We use no portraits, screenshots or samples made by a model. The images here are real screenshots, each with its date in the caption.
Films
In Launch for developers, the walkthrough film is generated with AI from your renders, and its caption says so.
Reports
The model extracts facts from the documents and keeps the page and the quoted line for each one. The report names the document beside each fact, and every conclusion states how certain it is.
What we don’t take on
- We do not let a system decide on its own about money, legal matters, immigration or health. A person always decides there.
- We give no legal or visa advice, not even through an assistant. The assistant for investors refers them to your lawyer.
- We do not promise a number of inquiries, visits or bookings. We commit to response times and to logging every inquiry, and we measure the results.
- We do not offer a voice agent for phone calls until we have tested one on real calls in Greek.
- We don’t send marketing e-mails or messages to anyone who hasn’t asked for them. Greek law (Law 3471/2006, art. 11) requires consent.
- We do not guarantee rankings on Google or any other search engine.
- We do not resell software licences. Subscriptions with providers are opened in your name wherever possible.
Let’s start with a call
The first one is free. Tell us when suits you.